Frequent asked questions about Prepared card

Do I need to be a US citizen to get a prepaid card?

It is not necessary to be a citizen to obtain your prepaid card. People who have a Social Security number must present it at the time of making their application since it is the preferred form of identification. But there are other options for valid identification documents, as explained in the next question.

What if I don’t have a Social Security number yet?

Many cards also accept identification documents, issued by your country of origin, such as your passport or consular registration. When choosing your card, ask which documents are accepted.

Can I get cash?

With most reloadable prepaid cards, you can withdraw cash at no charge for the service at the stores where you shop. You can also withdraw cash from ATMs; some cards allow you to withdraw money at bank branches as well. Before asking for cash ask if there is a charge for the service.

Can I receive direct deposit of my salary to the card?

Yes. Most reloadable cards offer that service. Just ask your employer if they offer direct deposit and fill out their company’s form. It’s a simple process and a very convenient benefit.

Are there costs for using prepaid cards?

Generally yes.

Some cards charge an acquisition fee to get the card the first time.

Some cards may also have fees associated with their use, for example:

  • Transaction fees
  • monthly fee
  • Annual quota

When applying for a card be sure to ask the company that issues the card what charges you may incur, or check the “Terms and Conditions” section on their website. Not all of them cost the same.

Take note of where and when you can make some free trades. You’ll soon find that the card can help you cut costs and even save you money.

Do prepaid cards have an expiration date?

There is no general rule. Check how long your card is valid. Permanent reloadable cards have an expiration date, but you must receive a new card before that date. Don’t forget to activate your permanent card as soon as you receive it.

Where can I use my prepaid card?

You can use your prepaid card to make purchases at participating merchants; to make payments for services and purchases on the Internet or by phone; to withdraw cash at ATMs and certain stores; and even receive your paycheck on your card via “direct deposit.”

Is my money safe and insured?

Your money will be insured against the loss of your deposits if a bank or savings association insured by it closes, only if your card is backed by the FDIC (Federal Deposit Insurance Corporation). This is a government agency that protects consumers.

On the other hand, the company that issued your card protects you in case of fraudulent use since only transactions authorized by you are valid, as long as you immediately report the loss or theft of your card. Keep an eye on your account and report any suspicious activity.

Is there dedicated customer service in Spanish?

The best cards have quality service in Spanish. Make sure your reloadable prepaid card has good customer service in your language, both by phone and in printed communications and brochures, as well as a special Internet section for your Spanish-speaking customers.

ATM (Automated Teller Machine)

It is a location that allows you to carry out banking transactions at any time. By using a prepaid card at ATMs, you can withdraw money from your account, you can deposit or transfer money from one account to another. Please note that a transaction fee may apply from the issuing bank and from the ATM owner. Find out which ATMs are best for you to use.

FDIC (Federal Deposit Insurance Corporation)

It is a government agency that protects consumers against the loss of their deposits in the event that a bank or savings association insured by it closes.

Benefits Guide

The Guide to Benefits is a document that contains detailed information about the benefits and services available to cardholders. Read it carefully and compare before deciding on a card.

Personal Identification Number (PIN)

A secret code that you choose for your card that allows you to access your money or perform banking transactions through an ATM, as well as make purchases without signing a sales receipt at stores that have PIN pads. You must not share your PIN with anyone.

Customer service

Customer service is a very important service to obtain information, clarification, or help when a problem arises. Preferably look for a card that offers service in Spanish, including account statements and the Internet page. You should also have a 24-hour emergency number to report the loss of your card.


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